演卦 Lodestarly · 法律文本

Terms of Use (v1)

Effective date: 10 November 2026　Version: v1

Welcome to Lodestarly (演卦, “the platform”, “we”, “us”). These Terms govern your access to and use of our website, mobile app and related services (together, the “Service”), and form a legally binding agreement between you and the operator of the platform.

By signing in, adding an email, or otherwise continuing to use the Service (including sending messages before adding an email), you confirm that you have read, understood and agree to be bound by these Terms and the Privacy Policy. If you do not agree, you must not use the Service.

1. The Service

  1. The platform connects users with metaphysics consultants (traditional culture advisers) for consultations and conversations on traditional-culture topics: free text chat, content published by consultants that you can unlock by paying per item, tips in chat, video consultations charged by duration, and dedicated booked sessions.
  2. Consultations are the consultant’s personal interpretation based on traditional cultural knowledge and are for reference only. They are not medical, psychological, legal, financial or investment advice and do not replace qualified professionals. For questions about physical or mental health, legal or financial matters, please consult a qualified professional; in an emergency, contact your local emergency services immediately.
  3. Neither the platform nor consultants promise any outcome. What you pay for is the consultant’s interpretation and conversation, not a result.
  4. The platform does not offer, and does not allow anyone to offer on the platform, religious rituals, sale of religious items, religious live streaming or fundraising.
  5. Consultants are independent individuals providing services from mainland China; they are not employees of the platform. The platform reviews consultants when they join, but each consultant is responsible for the content of their consultations.
  6. All readings on the platform are given by consultants themselves; the platform does not provide automatically generated readings.
  7. Features, consultants and prices may vary by region and may change.

2. Eligibility and your account

  1. The Service is intended only for users aged 18 or over. By using the Service you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement.
  2. You can sign in with your email and a one-time code. You can also use some features without adding an email; such an account exists only on your current device and may be lost if you change devices or clear app data, so we recommend adding an email early.
  3. You agree to provide an accurate email address and keep it up to date; keep the mailbox that receives your codes secure; be responsible for all activity under your account; and tell us promptly at support@lodestarly.com if you notice unauthorised use.
  4. You can delete your account at any time on the “Privacy & data” page. Deletion is immediate and cannot be undone; if you have an order in progress or a refund that has not completed, you can delete once they finish. See the Privacy Policy for what happens to your data.

3. Your content

“Content” means the text, images, videos, voice messages, reviews, profile information, report descriptions and anything else you send or post on the platform.

  1. You are responsible for your content and confirm you have the right to post it. If you create a birth-details profile for someone else, you must have their permission.
  2. You grant the platform a non-exclusive licence to use your content as needed to provide, protect and improve the Service (for example, storing it, delivering it to the consultant you choose, and viewing it when handling disputes and reports). This licence does not allow the platform to publish your chats.
  3. Reviews you write may be shown on the consultant’s public page.

4. Prohibited content and conduct

When using the Service, you must not:

  1. harass, threaten, abuse, defame or discriminate against consultants, other users or platform staff, or post hateful or violent content;
  2. post pornographic or sexually suggestive content, or any inappropriate content involving minors;
  3. post illegal content, or use the platform for fraud, money laundering or other illegal activities;
  4. exchange or ask for off-platform contact details on the platform — such as phone numbers, email addresses, WeChat, QQ or other messaging accounts — or steer the other party to communicate or pay outside the platform;
  5. promise or suggest that paying will bring about a particular outcome, or demand payment by dramatising misfortune or by intimidation;
  6. discourage anyone from seeking medical care, legal help or other professional help;
  7. offer or sell religious rituals or related items, or fundraise;
  8. impersonate anyone, including platform staff, or misrepresent qualifications;
  9. post content that infringes others’ privacy, intellectual property or other rights, including posting someone else’s personal information without their consent;
  10. send spam or advertising, or upload viruses or other harmful code;
  11. access or scrape the Service by robots, spiders or other automated means, attempt to gain unauthorised access to the Service, other accounts or systems, or interfere with the operation of the Service;
  12. circumvent the platform’s payment, billing or security mechanisms, or abuse the refund, dispute or chargeback processes.

5. Reporting, blocking and enforcement

  1. You can report a consultant’s profile, services, reviews or a specific chat message. Available reasons include: improper promises, rituals or fundraising, off-platform contact, harassment, fraud, and other.
  2. You can block a consultant in the app. Once blocked, neither of you can send messages in that conversation; you can unblock at any time.
  3. The platform automatically blocks complete off-platform contact details in messages (phone numbers, email addresses, messaging accounts) and flags suspected violations for human review.
  4. Where these Terms are breached, the platform may, depending on the circumstances: block or remove the content, issue a warning, restrict some features, suspend or terminate the account, prevent the email address from registering again, and where appropriate report to law-enforcement authorities. If your account is restricted, you can appeal by emailing support@lodestarly.com.
  5. When handling reports and disputes, the platform views the relevant conversation.

6. Payments and refunds

  1. Prices are set by consultants, shown in US dollars and displayed before you pay. Payments are processed by the third-party payment provider Stripe and are subject to its terms.
  2. Paid unlockable content is unlocked as soon as you pay. Within 48 hours of unlocking you can ask the platform to review it; after review the platform either upholds the purchase or refunds it in full (no partial refunds), and a refunded item becomes locked again. If no request is made within 48 hours, the order completes automatically.
  3. Tips reach the consultant once paid and cannot be submitted for platform review; for problems such as duplicate charges, please contact support.
  4. Video consultations:
    • before the consultant accepts, you can cancel for a full refund;
    • if the consultant declines or does not accept in time, the order is closed and you are not charged or are refunded in full;
    • video consultations are pre-authorised and charged segment by segment; if you end early, the next segment that has not started is not charged.
  5. Booked sessions can be cancelled outside the booking’s lock-in period; the exact cut-off is shown on the order page. If the consultant accepts but does not provide the session as agreed, the platform handles it.
  6. After delivery there is a 48-hour confirmation period. If you believe the consultant did not deliver as agreed, you can ask the platform to review it within that period; after review the platform either upholds the order or refunds it in full. If no request is made, the order completes automatically. These periods follow the platform’s settings at the time and what the order page shows.
  7. If you bypass this process and raise a chargeback with your card issuer, the platform will provide order and delivery records as evidence.
  8. This section does not affect any rights you have under mandatory consumer protection law where you live.

7. Licence and intellectual property

  1. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service for your personal, non-commercial purposes.
  2. The software, interface, text, graphics, marks and their selection and arrangement in the Service belong to the platform or its licensors and are protected by the intellectual property laws of the United Kingdom and other jurisdictions. You may not use the “Lodestarly” or “演卦” names or logos without our prior written permission.
  3. Content published by consultants belongs to the consultants or their licensors; you may use content you buy or receive only for personal, non-commercial purposes and may not copy, resell or publicly distribute it.
  4. You must not reverse engineer, decompile or attempt to extract the source code of the Service, or use the Service to develop or train any competing product or model.
  5. Nothing in these Terms grants you any rights other than the limited licence above.

8. Third-party services

The Service relies on third-party services, including payments (Stripe), real-time audio/video, email delivery, push notifications and error monitoring. Your use of them is also governed by their own terms and privacy policies, and we are not responsible for their practices, content or availability. See section 5 of the Privacy Policy.

9. Disclaimers

  1. To the maximum extent permitted by law, the Service is provided “as is” and “as available” without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.
  2. We do not warrant that the Service will be uninterrupted, error-free, secure or free of viruses, or that any defects will be corrected. Video call quality depends on both parties’ network conditions.
  3. Consultations are for reference only (see section 1). Decisions you make based on a consultation are your own responsibility.
  4. Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under applicable law.

10. Limitation of liability

  1. To the maximum extent permitted by law, the platform and its directors, employees and agents are not liable for any indirect, incidental, special, consequential or punitive damages (including loss of profits, data or goodwill) arising from or relating to your use of, or inability to use, the Service.
  2. To the maximum extent permitted by law, our total aggregate liability to you for all claims arising from or relating to these Terms or the Service is limited to the greater of (a) the amount you paid us in the twelve months before the event giving rise to the claim, or (b) GBP £50.
  3. This section is subject to section 9.4.

11. Indemnification

You agree to indemnify and hold harmless the platform and its directors, employees and agents from any claims, losses, liabilities, costs and expenses (including reasonable legal fees) arising from your use of the Service, your breach of these Terms, your violation of any third party’s rights, or content you submit through the Service.

12. Suspension and termination

  1. We may suspend or terminate your access to the Service if you breach these Terms or after prolonged inactivity, and in serious cases without prior notice.
  2. You can stop using the Service and delete your account at any time on the “Privacy & data” page.
  3. On termination your right to access the Service ends immediately; paid orders not yet delivered are handled under section 6. Provisions that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, indemnification and governing law — survive.

13. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will publish the updated Terms on the website or in the app with a new effective date and, where appropriate, notify you by email, normally giving reasonable advance notice (typically 30 days) before they take effect. Continuing to use the Service after the effective date means you accept the changes; if you do not agree, you must stop using the Service before the effective date.

14. Governing law and jurisdiction

These Terms and any dispute arising from or relating to them or the Service are governed by the laws of England and Wales, without regard to its conflict-of-laws principles.

You agree that the courts of England and Wales have exclusive jurisdiction, except that if you are a consumer and the mandatory consumer protection law of the country where you habitually live gives you the right to bring proceedings in your local courts, you keep that right.

15. Miscellaneous

  • Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions continue in full force and effect.
  • Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us about the Service and supersede any prior agreements.
  • Assignment. You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms.
  • No waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.

16. Contact us

Email: support@lodestarly.com

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